All of our electronics come with a 1 year warranty. You simply need to contact us and we will give you instructions (RMA) for returning the item. We will either repair the item or send you a new one within 24-48 business hours. We can be reached by chat, email (CustomerService@intellytechusa.com) or by phone at 303-997-8197.
How Does Shipping Work For Warranty Issues?
15 Day Return Policy:
Within 90 Days: We will cover shipping costs for warranty issues that occur within 90 days of receiving the item.
- If we receive the item back and find the issue was caused by a reason which is not covered under warranty (physical damage, water damage, misuse etc.) then the buyer is responsible for shipping costs.
After 90 Days: The buyer is responsible for outgoing shipping costs that occur after 90 days. However, Intellytech will cover return shipping costs for items covered under warranty.
- The conditions stated above only apply to customers with an address in the U.S.
- If your unit is beyond the warranty time frame or you damaged your product, one of our skilled technicians can repair your product. Contact us for further information.
- Our return policy lasts 15 days. If for any reason you would like to return the item, you may send it back for a refund. Please contact us first so we can generate an RMA.
- We do not accept back damaged items.
- To return your product, you should mail your product to: Intellytech, 6547 S. Racine Circle Unit 1400 Centennial CO 80111
- You will be responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Prior to returning the item, contact us to receive your RMA.