Warranty and Returns

warranty-icon blue | Tuffr

All of our electronics come with a 1 year warranty. You simply need to contact us and we will give you instructions (RMA) for returning the item. We will either repair the item or send you a new one within 24-48 business hours. We can be reached by chat, email (CustomerService@intellytechusa.com) or by phone at 303-997-8197.

We recommend that you contact us by either Live Chat or Email for warranty related issues so that we can share files & images faster.

How Does Shipping Work For Warranty Issues?

  • Within 90 Days: We will cover shipping costs for warranty issues that occur within 90 days of receiving the item. 

  • If we receive the item back and find the issue was caused by a reason which is not covered under warranty (physical damage, water damage, misuse etc.) then the buyer is responsible for shipping costs. 

  • After 90 Days: The buyer is responsible for return shipping costs that occur after 90 days.

  • The conditions stated above only apply to customers with an address in the U.S.

  • If your unit is beyond the warranty time frame or you damaged your product, one of our skilled technicians can repair your product. Contact us for further information.


 15 Day Return Policy:

  • Our return policy lasts 15 days from when the item was delivered to your address. If for any reason you would like to return the item, you may send it back for a refund. Please contact us first so we can generate an RMA.

  • We do not accept back damaged items.

Return Address:

  • To return your product, you should mail your product to: Intellytech, 6547 S. Racine Circle Unit 1500 Centennial CO 80111. Please make sure to contact us first to receive an authorized RMA.

  • You will be responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Prior to returning the item, contact us to receive your RMA.